Smart Healthcare System

A large tertiary hospital faced long queues, complex processes, heavy staff workload, and severe data silos. It urgently needed digital means to optimize patient journeys and improve service quality and management efficiency.

We built an integrated smart healthcare cloud platform covering patient services, clinical care, and hospital management:

• Internet Hospital Portal: Provided WeChat official account/mini-program entry for time-slot appointment booking, in-clinic payment, report inquiry, and online consultation with end-to-end self-service.
• Next-Generation EMR: Structured storage of clinical data with voice input support, greatly reducing doctors’ documentation burden.
• AI-Assisted Diagnosis: Integrated medical imaging AI models to help quickly screen for lung nodules, fundus lesions, and other diseases, improving diagnostic accuracy.
• Interoperability Platform: Complied with HL7/FHIR standards, integrating HIS, LIS, PACS and other heterogeneous systems for data sharing and mutual recognition.

The project adopted phased implementation with smooth cutover:

• Foundational Platform Build: Upgraded the data center and deployed the integration platform, connecting core business data flows.
• Clinical Applications Go-live: Launched EMR and doctor workstations, and trained medical staff across the hospital.
• Internet Services Rollout: Released mobile services, guided patients to online processes, and cultivated smart treatment habits.

The smart healthcare system delivered significant social and economic benefits:

• Average waiting time reduced by 40 minutes, with satisfaction rising from 75% to 95%.
• Documentation efficiency improved by 50%, allowing doctors to focus more on clinical care.
• Achieved regional mutual recognition of test results, reducing repeated examination costs.

Through “Internet + Healthcare” innovation, we improved patient experience and advanced hospital management toward refined, data-driven decision-making.